Customer care

We pride ourselves on the quality of Tandem Living homes, from the materials we choose to the standard of building practice, and we are confident of creating somewhere you will love to live.

We are dedicated to providing home-buyers with the highest standards of customer service throughout, and our experienced sales team will be on-hand to help and support you every step of the way as you pick your favourite plot, choose the fittings and settle in.

All our homes are covered by the National Housing Building Council’s (NHBC) warranty or Premier Guarantee warranty, to give you total peace of mind.

In the unlikely event you have a problem with the foundations, the roof or other structural area in the first 10 years, you can rest assured this comprehensive warranty will take care of it, leaving your home – and investment – in safe hands.

We will also rectify any minor defects in the first 12 months, and you have our commitment to abide by the requirements of the Consumer Code for Home Builders.

If you would like to know more about how we care for our customers, please email us at newhomes@tandemliving.co.uk or call 01531 829250.

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